The Lincoln-Lancaster County Health Department’s phone system experienced a high volume of calls this morning related to scheduling appointments for people age 80 and up at Friday’s COVID-19 vaccination clinic.
This morning, about 4,600 individuals in that age group who had registered received a phone call, email, or text message giving them a phone number to call for appointments. That phone number given is different than the COVID-19 hotline number, but the message led to many phone calls to both the appointment number and the hotline number.
LLCHD added more staff to assist with calls, and as of early afternoon, 2,577 individuals in the 80 and up age group have been able to successfully make appointments for Friday’s clinic. Call volume has also significantly decreased.
LLCHD appreciates the public’s patience as the department works to address the issue.
The Friday vaccine clinic is only for Lancaster County residents age 80 and up. No one should go to the clinic Friday without an appointment. Appointments for vaccinations are dependent on vaccine supply and are not related to the order in which people register.
County residents can register to receive vaccinations once they are available by registering online at COVID19.lincoln.ne.gov.
Source: Lincoln-Lancaster County Health Department News Release