Nebraska residents now have a new way to get answers about state government services without having to search through multiple agency websites. Governor Jim Pillen announced Wednesday the launch of the Nebraska Navigator, an artificial intelligence chatbot that went live September first on the state’s newly redesigned Nebraska.gov website.
The statewide chatbot builds on a pilot program launched with the Nebraska Department of Motor Vehicles in December 2025. The “Ask the DMV” chatbot helped residents find information more quickly and was available 24 hours a day in multiple languages.
State officials say the pilot produced significant results, including a 20-percent reduction in call volume and more than 188,000 questions answered. About 19 percent of interactions took place between midnight and 6 a.m., outside normal business hours. The system also provided service in 50 languages.
The state says online transactions increased while in-person transactions declined month over month during the pilot. Pillen says the results were impressive enough to expand the technology statewide, saying the project is designed to improve service delivery, streamline state resources and meet residents’ needs through newer technology.
The Nebraska State Records Board is funding the statewide chatbot with transactional funds generated when residents pay for online government services. Before launching, state teams tested the system with more than 5,000 questions.
Officials say the Nebraska Navigator went live with a 95-percent success rate. The system is now in a public beta testing phase expected to continue through October. Nebraska residents are encouraged to try the Nebraska Navigator on Nebraska.gov and provide feedback.
Officials say that feedback will help determine when the chatbot is ready to be implemented at the individual state-agency level.