(Courtesy: The Lincoln Municipal Airport)
After months of uncertainty, Attorney General (AG) Mike Hilgers has indicated that the fiasco surrounding Lincoln’s defunct airline service is coming to a close.
Nebraska Attorney General’s Office announces today that consumers who purchased Red Way tickets for flights out of Lincoln Airport that were later cancelled should have now all received full refunds.
Following the cessation of Red Way Airlines at the end of August, our office received numerous complaints from customers who still needed to be refunded for their cancelled Red Way flights. In October, the Nebraska Attorney General’s Office opened an official investigation into the consumer funds with the goal of getting consumers their money back.
“When it became apparent that the refunds were getting roadblocked by a business dispute, our office stepped in to ensure those refunds were processed efficiently and quickly,” said Attorney General Hilgers, “Getting consumers their hard-earned money back is a top priority for our office. Nebraska consumers deserve fair commercial transactions, which includes receiving refunds in a reasonable timeframe and manner.”
The AG’s office recommends that Red Way customers check with their card carrier to ensure their refund was processed. Consumers should also be receiving a confirmation that a refund has been issued. If consumers have questions or concerns, they are welcome to reach out to the AG’s Consumer Affairs Response Team at 402-471-2682 or toll-free statewide at 1-800-727-6432.