Lincoln city officials on Thursday unveiled new innovative communications technology that connects the community with the Emergency Communications Center that will better prepare first responders for emergency situations.
Prepared Live is an emergency communications platform that allows 911 and non-emergency callers to use their mobile phones to provide livestream video, text, photos and location details to emergency dispatchers. The new interface is designed to give first responders a more accurate awareness of an incident prior to arrival on scene.
LECC dispatchers will determine the appropriate level of response and then send a Prepared Live link to 911 and non-emergency callers that activates enhanced livestreaming and messaging options. The information from community members already on the scene of an incident is then shared in real time with responders on their way to the site.
“Obtaining the best possible information from callers and sharing it with our officers and fire personnel in the field efficiently and effectively can have an impact on the overall success of our mission,” Jackson said. “The potential ability to see what is occurring before our arrival provides significant safety benefits to the first responder and can facilitate decision making in advance of being on scene.”
The platform also expands community access by offering instantaneous translation into 140 different languages for written communication and text access for deaf and hard of hearing community members. She says Prepared Live also allows emergency telecommunicators to respond to those that have dialed for emergency services and didn’t connect to confirm whether services are needed. She says the center has received 7,753 abandoned 911 calls so far in 2023.
(Photos: City of Lincoln )